A visual decision-making guide that starts at client intake and helps you read what you’re seeing – from body language and short answers to long pauses and “I don’t know” responses. Each step includes clickable hotspots with specific techniques: how to open dialogue with someone who doesn’t want to be there, what concerns might be driving their resistance, how to navigate ambivalence without rushing past it, and how to strengthen motivation when they’re ready. Includes example phrases throughout so you know exactly what to say.