Addiction Resources FAQ
Whether you’re brand new or just need a refresher, this hub is your go-to resource for navigating The Underrated Superhero platform. Explore walkthroughs, troubleshoot common issues, and unlock the full potential of your membership, tools, and CE access.
👇 Use the categories below to jump straight to what you need.
💎 Points, Credits & Gamification
Earn rewards while you engage.
Credits are the spendable currency you’ll see at checkout in our Shopify store. Points are earned in the hub through GamiPress (badges, ranks, leaderboards) and are not yet redeemable for store discounts. We’ll announce any points-to-rewards conversion when Smile.io goes live.
Shop: Purchases now happen at shop.theunderratedsuperhero.com. Past WooCommerce orders remain visible in your WordPress account as legacy history.
📅 Recognition & Community Help
Troubleshoot engagement features.
Get help with badges, ranks, leaderboards, and recognition features (e.g., Clinician of the Month). Learn how points are earned in the hub and where they show up in your dashboard.
📦 Membership & Access Questions
Know what’s included.
Not sure what your tier includes? This guide explains access by plan, how upgrades work, and when resource library downloads unlock.
Note: Resource library access begins after 30 days for monthly plans (immediate for annual).
🎓 CE Courses & Toolkit Access
Your learning, tracked and accredited.
How to enroll in self-paced CE courses, access toolkit files, and request your certificate. Includes instructions for both individual buyers and members with included CE hours.
🧭 Walkthroughs
Find what matters, fast.
Step-by-step guides and short visuals: navigate your member hub, track points, find your CE courses, manage downloads, and understand credits at the Shopify checkout.
🛠️ Troubleshooting & Help
Tech hiccups happen. We’ve got you.
Quick fixes for common site issues, plus how to contact support. For store-order questions, include your Shopify order number. POD items follow the provider’s policy.
FAQ Skip To Section
- General Information FAQs
- Content and Resources FAQs
- Content and Engagement FAQs
- Technical Support FAQs
- Billing and Payments FAQs
- Community and Support FAQs
- Content Updates and Revisions FAQs
- Privacy and Security FAQs
- Online Store FAQs
- Digital and Physical Products FAQs
- Downloading Products FAQs
- Downloads & Resources FAQs
- Affliate Tools FAQs
- Courses Accompanying Premium Versions of eBooks FAQs
- Consultation Services FAQs
- Q & A and Forum Participation FAQs
- Privacy and Forum FAQs
- Content Information and AI Use FAQs
- Member Hub FAQs
- Personalized Data and Content FAQs
- Newsletter and Blog FAQs
- Accessibility FAQs
- Interactive Boards FAQs
- Favorites FAQs
- Referral Program FAQs
- Quarterly Kits FAQs
General Information FAQs
The Underrated Superhero is a comprehensive online resource designed to support addiction and mental health professionals, clients in recovery, and families. We offer CE-accredited courses, interactive eBooks, ready-to-use clinical tools, a resource library, community forums, mentorship opportunities, and consultations—all designed to reduce prep time and improve client care.
You can subscribe by visiting our membership page and selecting the tier that best fits your needs. We currently offer four tiers: Basic, Standard, Premium, and All Inclusive, each providing increasing levels of access to resources, tools, and interactive features.
Basic: Access to the Free Resource Center and select foundational tools.
Standard: Everything in Basic, plus extended resource downloads, coupons for guides, and enhanced forum access.
Premium: All Standard perks, advanced interactive tools, exclusive challenges, and CE course discounts.
All Inclusive: Full access to library content, discounted CE’s, exclusive quarterly kits, mentorship opportunities, and premium engagement perks.
Yes! You can upgrade or downgrade anytime through your account settings. Upgrades take effect immediately, and you’re only charged the difference (prorated if applicable). Downgrades take effect at the start of your next billing cycle.
Yes. New subscribers can explore our Premium and All-Inclusive membership tiers for 14 days at no cost. This trial gives full access to premium features and resources, so you can decide which tier best suits your needs before committing.
Yes. Our platform includes important disclaimers covering the scope of our content, AI-generated materials, and professional limitations. Please review our Disclaimers Page for details to ensure you understand how to appropriately use our resources.
Yes. Starting 2026, we will offer group and nonprofit discounts. These include reduced rates for organizations with multiple members, special nonprofit pricing, and custom packages for larger agencies or unique team needs. Keep an eye out for announcements when these become available.
Be on the lookout for the announcement and release coming in 2026!
Start by visiting our Getting Started page—it features training modules to help you navigate the platform and choose resources based on your needs (client tools, CE courses, or clinical resources). As you explore, use your Member Hub Favorites to keep important resources handy.
Founding Members are those who joined during our initial launch window.
Perks Include:
- Immediate resource library access despite possible monthly subscriptions (no 30-day drip delay)
- Locked subscription rate (never increases)
- Special profile badge and recognition
Note: Founding status is permanent as long as your subscription remains active. If canceled, Founding Member perks are lost.
Content and Resources FAQs
We offer interactive eBooks in client, early-career, and advanced clinician versions, CEU-accredited courses, ready-to-use clinical tools, interactive worksheets, visual infographics, and practical guides. We also release kits, monthly challenges, and professional development resources tailored to both clients and addiction/mental health professionals.
We add new content monthly as part of our scheduled content drops and release a monthly newsletter highlighting updates. Foundational materials are reviewed and updated annually to reflect best practices and the latest research.
The client version offers practical, relatable content to support recovery and daily living. The early-career version provides foundational knowledge and guidance for new professionals, while the advanced version includes in-depth analysis, case studies, and clinical tools for experienced practitioners.
Content and Engagement FAQs
Yes, we welcome community contributions! Share your unique perspectives or insights by visiting our Member Voices page and submitting your idea for review.
Absolutely! Follow us on @theunderratedsuperhero for daily updates, tips, event announcements, and new content highlights.
Technical Support FAQs
eBooks are securely hosted in Kotobee Cloud, accessible via your personalized login. Toolkits and Enhanced Guide Sets include downloadable PDFs and supplemental resources, which can be found on your Guides & Resources page accessible through your Member Hub.
Visit our Support page or contact customer support via email or live chat for assistance with account or content access issues.
Download options depend on your purchase:
Standard & Premium eBooks: Read-only in Kotobee Cloud (no download).
Toolkits: Include downloadable PDFs of eBooks and supplemental resources.
Enhanced Guide Sets: Fully downloadable when purchased separately.
Check your purchase confirmation for details.
Our platform supports Windows, Mac, iOS, and Android devices. You can access your content via desktop, tablet, or mobile.
Click “Forgot Password” on the login page and follow the instructions sent to your registered email.
Billing and Payments FAQs
We accept all major credit cards, PayPal, and other secure digital payment methods.
You can cancel at any time from your Account Settings. Your access continues until the end of the current billing cycle.
Yes, all payments are processed using secure, encrypted systems to ensure your information stays safe.
Go to Account Settings > Billing to update your payment information.
We offer a 30-day money-back guarantee on new monthly and annual subscriptions, provided significant content hasn’t been downloaded or completed. Annual plan refunds are not available after 30 days or after heavy usage (such as downloading entire resource sets). Renewals are non-refundable, but you may cancel anytime to prevent future charges.
Community and Support FAQs
Once subscribed, you can join our online community forums. Participate in forums, discussions, and connect with peers. Access to specific forum sections depends on your membership tier.
As a member, you’ll have access to our support team through email, live chat, and our support ticket system. Community forums and a comprehensive resource library are available anytime. Premium and All-Inclusive members receive priority responses for the fastest assistance.
You can join our forums through the community forums section. Currently, we offer a clinician-focused forum, with client forums launching tentatively in 2026.
Our mentorship program launch date is TBA. In the meantime, you can join our mentorship interest list to be notified when applications open.
You can contact customer support via email at support@theunderratedsuperhero.com or through live chat on our website.
Premium and All-Inclusive members receive priority support. This means your tickets and live chat requests go to the front of the queue, so you’ll receive help faster.
Standard response time: 1 business day
Priority response time: same business day (usually within hours)
How to Get It:
Upgrade to Premium or All-Inclusive under Membership Tiers.
Content Updates and Revisions FAQs
eBooks and resources are updated regularly- new content is released monthly, and foundational materials are reviewed and updated annually to reflect best practices in addiction and recovery.
Yes, major updates and new content are highlighted in our monthly newsletter and on your member dashboard.
Absolutely! You can submit ideas using the feedback form in your account settings or participate in community suggestion threads.
Privacy and Security FAQs
We use industry-standard encryption and secure servers to protect your personal information.
We only share data with trusted third-party providers such as:
Shopify (store transactions and fulfillment)
Printify or similar vendors (print-on-demand products)
Stripe, PayPal (payment processing)
Kotobee, Rise 360 (eLearning platforms)
Email and shipping service providers
We maintain industry-standard security practices but cannot guarantee absolute protection.
We follow strict data protection policies, use encrypted connections, and regularly audit our systems to ensure compliance with U.S. privacy standards.
Online Store FAQs
Digital downloads and interactive hosted eBooks are available immediately after purchase in account dashboard under “orders.” Some products, eBooks and Guides will appear in your Guides tab with links added upon purchase. Others are physical products that will be delivered via Print-on-demand.
You can purchase items directly from our online store by adding them to your cart and proceeding to checkout. We accept major credit cards and PayPal.
Yes, once your payment is processed, you can access digital products immediately in the email following the purchase.
Yes, Standard, Premium, and All-Inclusive members receive exclusive discounts on select products.
During checkout, enter your discount code is automatically applied to the purchase total. No need to worry about putting in codes.
Digital and Physical Products FAQs
Yes, most eBooks are available in digital format and many also have physical print-on-demand options. The product page will specify which formats are available for each title.
Physical products are produced using print-on-demand. Each product is printed when ordered and shipped directly by the print partner. Shipping times and costs vary by location and are displayed at checkout.
Most print-on-demand services only allow returns for defective or damaged items. If you receive a defective product, contact support@theunderratedsuperhero.com within 30 days with photos of the issue, and we’ll arrange a replacement or refund.
No, purchased digital products never expire and remain in your account library.
Digital products are licensed for individual use only. Please direct others to purchase their own copies from the store.
Downloading Products FAQs
You can download most digital products from the “downloads” section of your account or specific products are available on the dashboard in the Guides tab. Interactive eBooks (like Kotobee) are hosted online for secure access but include downloadable resources when available.
Yes, you can download your purchased content to multiple devices, such as your computer, tablet, or smartphone, for easy access wherever you are.
Yes. To protect our intellectual property, most digital downloads remain available for 60 days from the date of purchase and are limited to five downloads. Certain resources, such as guides, have stricter limits (30 days and one download). If you need additional access beyond this window, please contact support.
Downloads & Resources FAQs
- Solo practitioners: One population tracker + one dashboard format + Client History Database
- Multi-site agencies: All trackers + Site-Specific Referral Management + multiple dashboard formats
- See the Implementation Guide for detailed selection criteria
- Based on Illinois SUPR requirements with conservative timelines
- Often exceed minimum standards, creating safety buffers
- Always verify your state-specific compliance requirements
- Start with ONE population-specific SUPR tracker (Adolescent, Adult, or IOP)
- Use for 1-2 weeks, then add Client Dashboard
- Don’t implement the entire system simultaneously
- Download the Implementation Guide for step-by-step setup
- Customization is essential for success – these templates became effective through years of adaptation
- Common modifications: dropdown options, compliance fields, agency branding
- Templates provide the framework, customization creates the results
- Check individual template Implementation Guides first
- Use live chat for quick Google Sheets/Excel questions
- Email support for complex customization guidance
Courses Accompanying Premium Versions of eBooks FAQs
Premium eBooks include exclusive self-study courses (CE Courses purchased separately) featuring advanced therapeutic techniques, case studies, and interactive learning modules designed to deepen your understanding of that book’s topic.
Courses are accessible via a link provided in your courses & certificates page in the member hub after purchase of a premium eBook CE Course.
Courses are self-paced so you can progress at your own pace.
Yes, certificates of completion are available for download after you finish a course.
Courses have no prerequisites, though advanced ones may recommend foundational knowledge or completion of introductory modules first, for example Early Career Fundamental Course versus the Advanced Leadership CE Course.
Consultation Services FAQs
Consultation services launch date is TBA. All-Inclusive members will have first access, with expansion to additional membership tiers based on availability. A consultation interest form is available for you to share your needs and preferences.
Formats and scheduling will be based on member feedback. We’re exploring one-on-one, small group, and drop-in options. Access the form via Member Forms, called the Clinician Consultation Interest Form.
Pricing is not final. We’re considering discounted packages and even limited free consultations. Joining the interest list ensures you’re notified about early offers and pricing options.
Consultations will launch for All-Inclusive members first and may expand depending on demand and availability. Additional access options may be opened for other membership tiers or pay-per-session options.
Q&A and Forum Participation FAQs
Q&A sessions are planned to start in 2026. The sessions will be publicly accessible; however transcripts and reports will be available for Premium and All-Inclusive members only.
Topics include addiction recovery strategies, therapeutic approaches, wellness tips, and guidance on how to use platform resources effectively.
Yes, there will be separate forums—one focused on client peer support and one focused on clinician professional development. The client forum is TBA at this time.
Privacy and Forum FAQs
We take privacy seriously. Our forums are secure, and members are encouraged to use anonymous usernames. Personal details are not publicly visible, and strict community guidelines keep discussions safe and respectful.
While we offer some client-focused resources, the majority of our content is designed for professionals—featuring advanced training, case studies, and professional development tools. The platform is primarily clinician-focused and intentionally limits direct client interaction.
Forum access depends on your membership tier. Basic members can join general discussions, Standard members access core professional forums, and Premium/All-Inclusive members unlock private support forums like Community Engagement & Member Highlights, BIPOC Clinicians, and Peer Support & Mental Health for Professionals.
Yes, Basic members have access to the general discussion forum and select community boards.
Private groups like the BIPOC Clinician Forum and advanced professional boards require higher membership tiers.
Content Information and AI Use FAQs
Yes, some tools (e.g., quizzes, interactive modules, support articles) may use AI for personalization. All AI-generated content is reviewed by experts to ensure reliability.
We use a combination of AI technology and human oversight. Professionals review AI-generated content to make sure it aligns with current research and clinical best practices.
Yes. All content is created or reviewed by experienced addiction recovery professionals to ensure it is accurate, reliable, and up to date.
If you notice an error in any of our content (including AI-generated material), please let us know. You can submit feedback through the ‘Feedback’ option in your dashboard or email us at support@theunderratedsuperhero.com. Your input helps us keep our resources accurate and valuable for all members.
Member Hub FAQs
Your Member Hub is your tier-specific homepage that provides curated access to all the resources, tools, and features included in your membership level. Each tier (Basic, Premium, All-Inclusive) has its own customized hub with relevant content and quick access to your most-used features.
Simply log in to your account. You’ll automatically be directed to your tier-specific hub based on your current membership level. You can also access it anytime by clicking “Account” in the top menu.
Your hub serves as your professional command center where you can:
- Access tier-specific guides and resources
- View your course progress and certificates
- Participate in community forums and events
- Track your points and badges
- Download available resources
- Access quick links to frequently used tools
- View personalized activity feed and announcements
Look for “Account Settings” or “Profile” links in your hub’s navigation menu. From there, you can update personal information, change passwords, manage subscription settings, and adjust notification preferences.
Our gamification system keeps you engaged and rewards you as you grow professionally. All membership tiers can earn and redeem points.
- Earn points for completing CEUs, downloading resources, and participating in events.
- Redeem points for exclusive rewards, such as extra downloads, discounts, or premium content.
- Points accumulate monthly, so there are always new opportunities to earn and unlock benefits.
Your dashboard functions as your all-in-one professional hub, allowing you to:
- Track CEU progress and view certificates of completion.
- Manage downloads and remaining credits.
- View upcoming events and customize your calendar.
- Access tailored resource recommendations based on your membership tier and activity.
Hub changes take effect immediately upon subscription changes. If you don’t see updated features, try logging out and back in, or clearing your browser cache. If issues persist, contact support.
Your hub includes navigation tabs or sections for different feature areas (Guides, Courses, Community, etc.). Use these to move between different parts of your membership experience.
Personalized Data and Content FAQs
Our platform tailors content based on your selected membership level. Clients receive practical, relatable content for personal recovery, early-career professionals gain foundational knowledge and basic clinical tools, and experts access advanced resources, case studies, and professional development materials.
Yes. You can complete optional profile fields at your convenience if you’d like more personalized content recommendations.
When you complete your profile fields and we have your interest pegged, our platform recommends content, courses, and resources that align with your needs and experience level.
Some content is restricted based on membership tiers. This ensures specialized resources are available for members who need advanced features and support the platform.
Upgrade your membership or purchase the associated product. If you already purchased but still can’t access, contact support.
Newsletter and Blog FAQs
Yes. We send a monthly newsletter highlighting new content, upcoming webinars, community highlights, and practical tips for your professional or personal journey.
You can subscribe on the homepage. If you’re already a member, you’re automatically registered for the newsletter. The newsletter is a great way to stay connected and informed.
Our blog covers addiction and recovery topics, including research updates, professional insights, client success stories, therapeutic techniques, and practical advice for clinicians and clients.
New blog posts are published biweekly, providing consistent fresh insights and helpful content.
Accessibility FAQs
Yes. Our platform is built with accessibility in mind, including screen reader compatibility and other assistive technology support.
Yes. All webinars and video content will include subtitles to ensure accessibility for all members when added.
Interactive Boards FAQs
Interactive Boards are visual, clickable resources that turn complex clinical or recovery concepts into easy-to-use flowcharts, diagrams, and decision tools. They are perfect for quick learning, client engagement, and treatment planning.
Simply click a board topic in the Interactive Boards hub. Each board lets you zoom in on sections, view tooltips for quick tips, and follow step-by-step links to deeper resources.
We update featured boards monthly and review all content quarterly to ensure clinical relevance and accuracy.
All tiers are able to see the boards, but content themselves may be tier specific.
Yes! Submit topic ideas via email at connect@theunderratedsuperhero.com or use the live chat “Suggest a Board” shortcut.
Favorites FAQs
The Favorites feature allows you to save resources, guides, and tools you want to access quickly later. Look for the ♥ Save button on file downloads to add them to your personal Favorites list.
Your saved items are stored in the “Favorites page” accessible in the Member Hub. From there, you can quickly access and manage everything you’ve saved in one place.
Yes, you can remove any item from your Favorites list by clicking the ♥ Save button again or selecting “Remove” from within the Favorites dashboard tab.
There is currently no limit to how many items you can save to Favorites. You can add as many resources as you need to keep track of.
The Favorites feature is available to all registered members. Guests without an account cannot save items for later.
By default, Favorites display in the order you saved them. (Advanced sorting and categorizing features are planned for a future release.)
Referral Program FAQs
Your unique referral link is displayed in your member hub on your mini hub. For more details, visit our Referral Process Page.
You earn a badge starting at 1 referral, with additional badges for 5, 10, and 20+ referrals. Each badge is visible on your profile and leaderboard.
Rewards depend on your membership tier:
- Premium & All-Inclusive: Points automatically credited to your account
- Basic & Standard: Store discount coupons emailed to you
Yes, your referral only counts once the person signs up for a paid membership.
Your referral history is tracked in your mini hub directly under the initial referral link.
Affiliate Tools FAQs
We only recommend tools we actively use. Some links are affiliate links, meaning we may earn a small commission at no extra cost to you. This helps fund new resources.
Some links are affiliate links, meaning we may earn a small commission when you make a purchase through them. There’s no extra cost to you.
No. We only recommend tools we actively use and find helpful for our members.
You can view our Tools We Use for more details.
Quarterly Kits FAQs
Survival Kits focus on foundational confidence-building for new addiction counselors, starting with “First 90 Days Confidence.” The Sidekick is our quarterly collection offering specialized tools and systems for counselors at any experience level, with themes changing each quarter.
Professional editions ($49) include 4 facets of content with digital resources and select physical items. Specialty editions ($69) include everything in Professional plus a 5th facet, premium printed materials, and bonus digital resources.
New kits are released four times per year (January, April, July, October) and ship on the last day of each quarter. Pre-orders open approximately 6-8 weeks before shipping.
Each kit includes both digital resources (immediate download) and physical printed materials (shipped via print-on-demand). Content covers 4-5 facets such as documentation tools, self-care resources, client materials, and professional development guides.
Pre-orders open before each quarterly release. You pay when ordering, and your kit ships on the scheduled release date (October 31, January 31, April 30, July 31). Digital components are available immediately upon ordering.
Physical items ship on quarterly release dates with estimated delivery of 2-4 weeks. Digital resources are available for immediate download after purchase.
Kit contents are sourced from multiple specialty providers to ensure highest quality. While we strive to ship everything together, some items may arrive separately to get resources to you as quickly as possible.
Premium ($699) and All Inclusive ($1000) annual members receive 4 Professional edition kits free each year – one per quarter. This is automatically included in your membership benefits.
Six weeks before each release, you’ll receive an email with kit options (Survival Kit vs The Sidekick). You can choose your preference or stick with the default selection (The Sidekick Professional). Selection deadline is 2 weeks before shipping.
Yes, annual members can upgrade any kit from Professional to Specialty for $20. This can be done during the selection period.
Annual members automatically receive The Sidekick Professional edition if no selection is made by the deadline.
Professional editions are $49, Specialty editions are $69. Bundle discounts are available for 2-kit purchases and 4-kit annual bundles.
Yes. 2-kit bundles save $8-13 depending on edition. 4-kit annual bundles save $21-27. Exact savings vary by Professional vs Specialty selection.
Previous quarter kits become available for individual purchase after their original ship date. These are available through our website and select kits may be offered on Etsy.
Past quarterly kits available for individual purchase after their original release window. These maintain the same content and value as the original release.
Digital resources are available for immediate download from your account dashboard after purchase. You’ll also receive an email with download links.
Kit selection happens through your member hub. You’ll receive email notifications with selection links 6 weeks before each quarterly release.
Contact support through your member dashboard or email us directly. We’ll provide alternative download methods or resend materials as needed.
Kit selections lock 2 weeks before shipping to allow for production and sourcing. Changes cannot be accommodated after this deadline.
All content is developed specifically for addiction counselors based on real practice needs and challenges. Materials are created by licensed professionals with extensive field experience.
Physical items are professionally produced through print-on-demand partners to ensure consistent quality. Materials are designed for regular professional use.
While core topics may be revisited, each kit offers fresh perspectives and updated resources. The Sidekick collection ensures variety across quarters with different specialized focuses.
We welcome feedback and topic suggestions through your member hub or by contacting support. Community input helps shape future quarterly themes.
