Find quick solutions to common issues — whether it’s access trouble, missing points, or CE unlock confusion. You’ll also find how to submit a help request if you still need assistance.
Tech hiccups happen. We’ve got you.
🔐 Access Issues & Solutions
🔹 I can’t access a resource or download a file.
Check your membership tier — some files are gated. Look for the Access Badge on the resource card.
Still having trouble? Refresh your browser or log out and back in.
Try a different browser (Chrome is recommended).
🔹 I upgraded, but nothing changed.
Upgrades apply instantly. If you don’t see new perks, log out and back in.
Check your Member Hub to confirm your plan and access level.
🎯 Missing Points or Credits
🔹 I didn’t earn points for an action.
Points only apply to qualifying actions (e.g., forum replies to discussion prompts, not support posts).
Badges may have cooldown periods or participation windows.
Visit your Member Hub → Points & Badges section to see what you’ve already earned.
- For points-related issues, submit a Points Issue Form
🔹 My coupon or CE credit didn’t apply.
Check the spelling of the coupon.
Make sure you’re logged in with the email tied to your membership.
Check your Member Hub or announcements for active CE codes and coupons.
🎓 Troubleshooting CE Unlocks
🔹 I can’t access my CE course.
If purchased individually, check your email receipt or Downloads tab.
If using a membership coupon, make sure it was applied at checkout.
CE access appears in your Member Hub → Courses & Certificates immediately after successful purchase.
🔹 I finished the course but didn’t get my certificate.
Confirm you passed the quiz and submitted the course evaluation.
Certificates appear instantly via LearnDash or are sent via email.
Check your spam folder or return to the CE tab to download it again.
- For any certificate-related questions, email certificates@theunderratedsuperhero.com
✍️ Submit a Help Request
If you’ve tried the steps above and still need help, we’re here.
Support Forms:
- -Use for tier access issues, account problems, or general membership support needs.
- -Use for questions about monthly content drops, challenges, recognition programs, or community engagement activities.
- -Use for continuing education course access, certificate issues, CE credit questions, or course technical problems.
Or email us directly at:
📩 support@theunderratedsuperhero.com
